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thecoffeestore2 Admin
You win by putting clients second!

You win by putting clients second!

"Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients." -Richard Branson The café industry is as much about people as it is about food. Making it a great experience is highly rewarding for staff morale as well as your pocket. There is nothing better than going to a café where the team are smiling and happy, are well engaged with each other and with the customers. Mix this with great coffee and food, and you have a winning formula. If you look after your team, your team...

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Cameron Owen
Here’s how to stand out from the crowd

Here’s how to stand out from the crowd

 “Ignore the conventional wisdom. If everybody else is doing it one way, there’s a good chance you can find your niche by going in exactly the opposite direction.” Sam Walton Set yourself apart from the other cafes around. Don’t try to appeal to the masses, or settle for the same brands just because they are popular. Todays customers are hunting for distinction. They want to stand out. They are discovering they are individuals and no longer want to be part of the herd. So to attract them to your café you need to find things that make you stand out...

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thecoffeestore2 Admin
Mistake your way to success

Mistake your way to success

“The only way you are going to have success is to have lots of failures first.” — Sergey Brin, co-founder, Google   Mistake your way to success Are you sick and tired of berating your team for making mistakes? And does it seem like there is sometimes a dull and boring atmosphere at work? The thing is, if you are not making mistakes you may not be trying hard enough. Now of course there are different mistakes - some come from creativity, from trying new things, and others come from complacency. But regardless, mistakes can be an opportunity to impress...

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thecoffeestore2 Admin
If it's gone to be done right...

If it's gone to be done right...

Do you have a team you cannot trust to be left alone? Will they just make too many mistakes and not know how to fix them? Will they be rude to customers? Will they be slack and lazy? If it’s going to be done right you’d better do it yourself, right? … While so many of us have this attitude, I would like to propose to you that there is a better way to do business. This attitude can be a slow slide to failure and burnout. You will have to work very long weeks, as you won’t have a...

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